hhb policy

customer care

Customer satisfaction is of utmost importance to me, I strive to provide high quality products for use on your hair, regularly receive ongoing education, travel to meet my distributors annually, and once you sit in my chair, I want to make sure your experience exceeds your expectations. 

cancellation policy - 48 hour

Your appointments are very important to me. I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, please provide 48-hour notice.  This way, I will be able to adjust the schedule accordingly and I may be able to accommodate clients on our waiting list.  I do, of course, understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is my general breakdown of cancellation fees:

    •    Less than 48-hour notice will result in a charge equal to 50% of reserved appointment(s)
    •    ‘NO SHOWS’ will be charged 100% of service amount

For last minute contact, call the salon or my cell phone: (415) 314--1733

late / tardy policy

I will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, I know! However, your tardiness can affect the remainder of my day by delaying me for clients who come in after.  For this reason, we have set a few general ground rules for such situations.

Clients will generally be allowed a 5 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to stay within the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

SHOP

All online shopping is linked from my website directly to my distributor, 'Simply Organic.' Using my link constitutes an acceptance of terms of online shopping through this third party website. I am not responsible for any terms, conditions, rates, or responsibility of outside websites. Please contact 'Simply Organic' directly should you have any concerns, questions, or issues with your online orders. 

payment methods

- Credit / Debit Cards

- Offline Payments

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tempest salon

1560 4th street, A

San Rafael CA 94901

(415) 258-1644

© 2019 Summer Offenbach | Created by Vie Lumiere