policies

customer care

Customer satisfaction is essential to me. I strive to provide high quality products, pursue ongoing education and meet my distributors each year. Once you sit in my chair, I want your experience to exceed every expectation.

cancellation policy - 48 hour

If you must cancel or reschedule any appointment, please provide 48-hour notice. That way, I can accommodate clients on my waiting list. I understand when unavoidable issues come up and will do my best to work with you. However, if last minute cancellations or no shows are common, you will be charged a cancellation fee.  

    •    Less than 48-hour notice will be 50% of reserved appointment(s)

    •    No shows will be charged 100% 

 

​For last minute contact, call the salon: (415) 258-1644,

or my cell: (415) 314-1733

late / tardy policy

I will always try to accommodate you when you are running behind. However, your tardiness can delay later clients.  ​

 

Clients are allowed a five-minute grace period. After that, we will call to check on you. If you cannot make it in time, you may have to forgo some of your services. Always call if you think you might be late. We’d rather know as early as possible so we can do our best to fit you in.

SHOP

All online shopping is linked from my website directly to my distributor, Simply Organic | Holistic Hair Tribe www.holistichairtribe.com. Using my link constitutes an acceptance of online shopping terms through this third party website. I am not responsible for any terms, conditions, rates or responsibility of outside websites. Please contact Simply Organic directly if you have any concerns, questions or issues with your online orders.

payment methods

- Credit / Debit Cards

- Offline Payments

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tempest salon

1560 4th street, A

San Rafael CA 94901

(415) 258-1644

© 2019 Summer Offenbach | Created by Vie Lumiere